The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Fitbit Aria Teardown. It just sounds like it's in some sort of calibration process. ‎08-12-2018 This may sound weird, but is the scale near your router, @strart63? Very frustrating! I would like you to let me know if your scale is placed on an even or flat surface and you are stepping on it barefoot. Good luck. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Step 2 Set up your account and device. Your scale is currently updating. Me : Do you know of this issue? Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. In order to better assist you, please provide more details about the error message. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. Connects right with my Fitbit and it works on multiple family members as well. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Ya I ended up throwing it in the garbage! Kindly verify that the mobile device you are using, has Bluetooth on. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Same error each time. I originally bought one of these scales in 2018. The story is much longer than I can type here. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. How to Fix Fitbit Aria Won’t Sync Problem. @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Why is my Fitbit scale recognizing me as a guest? It randomly stopped working. You will receive an email from them soon. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. And than the scale falls out. If your Fitbit device doesn't sync, restart it. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! If the battery level is low, replace the batteries. If your scale consistently recognizes you as a guest, see help.fitbit.com. 4. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Step 1 – Solve Fitbit Aria Step Off Error. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Until now no result. Let me know how it goes. After easy, wireless set-up, your Fitbit aria scale taps into your home wireless network and uploads your information automatically to fitbit.com each time you step on the scale. For step-by-step instructions, see help.fitbit.com. MatthewFitbit. Step 1 – Solve Fitbit Aria Setup Error. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. by @jfs8339 Welcome aboard to our Fitbit Community. The Fitbit Aria Air won’t. If your scale doesn't turn on when you stand on it, you may need to replace the batteries. In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. Coincidence? 5. Kristen | USA Cruising through the Lifestyle Forums. Creating your account is completely free, and takes about a minute. ‎09-10-2019 I have followed both instructions at fitbit.com/setup through my app and the desktop version. Is Fitbit Aria Step Off Error appearing? I am an avid fitbit users and recently tried to reconnect my Aria Scale. Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. I also just face the same problem. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Thank you for posting your update here. message, then goes to the sync screen next. Once done, the Aria instructed me to step off and it immediately uploaded my new stats to Fitbit’s servers. 5. The Fit Bit scales are junk, DO NOT PURCHASE A SCALE! The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. This left me using the Salter every time I weighed myself, which was every morning for about two years. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. The whole process took about 10 seconds, which wasn’t that traumatic. Hi @strart63 and welcome aboard! I'm having the same problem with my Aria 1 as well .what do I do? Turns out you have to step off of the scale when the feet icon does so. Your scale is going into standby mode until you step on it. after did 5 times, the issue still persist. If your scale consistently recognizes you as a guest, see help.fitbit.com. All my other devices like laptop, phones, sonos do not have problems with the signal. Shop Fitbit Aria Air smart scales from the official Fitbit Store. Updated 17 November 2016 with Fitbit Area UART1 terminal logs. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. by For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. @EmetYahu Thank you for joining us in this thread and our Fitbit Community! I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" I have made sure Aria is paired with my bluetooth. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. Restart the scale when ready. Step 1 – Solve Fitbit Aria Sensing Thinking Err. For more information, see Why isn't my Fitbit scale working? Confirm the person you want to invite has a Fitbit account. Thanks for your reply, but no message can help me. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. Weighed myself 5 consecutive times. Your Fitbit device is charged. With a bit of luck, I will find some time to autopsy the inanimate carcas. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. Tap the weight log for more details. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Join an existing conversation, or start a new thread to ask your question. Biggest waste of money! However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Fucking hell /vent. 2. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Please assist. These scales were purchased at $175 each. I just purchased two watches for our kids to use, they don't sync to their dashboard at all. Once you've done this, weigh yourselves 5 consecutive times. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Step off the scale, and check the Fitbit app. Is Fitbit Aria Scale Error Message appearing? I bought the Aria 2 scale on sale but it was still well over $100. Welcome aboard! I have re-setup the scale several times with no problems connecting. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. Your weight is unbalanced. 12:33 @DramaQueenDiva Thank you so much for your help! The agent that emails back is equally unhelpful. The battery level is accurate as of the last sync. It says when I step on it “sensing...step off...thinking...err.”. Same spot it’s always been in my bathroom. I changed batteries, contact points are clean still the same problem step off,sensing,error. Changed batteries. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. I also got the same error. 2. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. I'm having the same issue. Is Fitbit Aria Scale Error Message appearing? I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. For step-by-step instructions, see help.fitbit.com. I'll be around if more assistance is needed! Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. Fitbit isn’t going anything. You can even have a "guest" feature on it. After that we got the message "ERROR 1" when standing on it. With a bit of luck, I will find some time to autopsy the inanimate carcas. After that we got the message "ERROR 1" when standing on it. Any other suggestions? Hope to see you in our Fitbit Community more often! Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. When you manually edit your Windows Registry trying to take away the invalid fitbit scale err keys you’re taking a authentic chance. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. - last edited on The story is much longer than I can type here. Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. I understand how you feel about this. It's always has been on the flat floor. Finally, I stepped on it and it worked. It is scary how terrible Fitbit customer support has gotten. Video for blog post regarding a repair I made to the fitbit Aria scale. It works fine now though. It randomly stopped working. Intended use The Aria Wi-Fi Smart Scale is a body analyzer that measures body weight and uses bioelectrical impedance analysis (BIA) technology to estimate body fat percentage in Does it appear when your Aria tries to sync your data? Keep posting and voting. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. I've been trying to figure this out off and on for months. Same issue here. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Temp and humidity normal. Welcome! The problem remains. I've been a Fitbit user since 2015. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Buen día. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. From now on, your Fitbit data will only sync when you open the app. Getting error message. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. So long, and thanks for all the fish. Me : Do you know of this issue? Creating your account is completely free, and takes about a minute. @Lisad123 Welcome to our Fitbit Community! Step 1 – Solve Fitbit Aria Scale Error Message. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. MatthewFitbit. El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Open the Fitbit app. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. Confirm the person you want to invite has a Fitbit account. I've been a Fitbit user since 2015. The agent that emails back is equally unhelpful. 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